If your question is not listed, that doesn't mean we don't have an answer for you. Call 1-800-369-4669 or email sbdsales@staplespromotionalproducts.com and we'll do our best to find the answer.
Shipping and Delivery
What are normal production and delivery times?
All delivery times are after art/logo approval. Normal delivery on all stock apparel items is 2-4 weeks after art approval. Delivery schedules are based on manufacturer's requirements, so please refer to individual product detail pages. All shipments are via UPS ground unless otherwise specified. However you may choose another shipping option during the checkout process.
What happens if a product is backordered?
We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.
How can I get my order faster?
You may choose faster shipping during the checkout process. Or, call us toll free at 1-800-369-4669 or email us at sbdsales@staplespromotionalproducts.com and we will do everything possible to meet your deadlines. Rush charge and expedited air freight will be applied to your final cost.
Can I have my order shipped to multiple addresses?
Yes, simply email sbdsales@staplespromotionalproducts.com or call 1-800-369-4669 when placing your order to specify multiple shipping addresses.
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Pricing and Payment
What are the standard minimum order quantities?
Apparel: For embroidered apparel, the standard minimum order quantity is six per color/style. You must use the same logo and logo colors on a single color/style to qualify for minimum pricing. Some styles may have higher minimums. Please refer to individual product detail pages.
For screen printed apparel, the minimum order quantity is 12 per color/style. You must use the same logo and logo colors on a single color/style to qualify for minimum pricing.
Headwear: You must use the same logo, logo colors and decoration method on a single style to qualify for minimum pricing. Once you have met the minimum, you must order headwear in consecutive increments of 12. All caps should be the same style, color, and logo as the initial cap you ordered. You may not combine headwear styles, colors and identification options to meet minimum or consecutive increment requirements.
Gift items: Minimum order quantities for gift items vary by product. Please refer to individual product detail pages.
What are the standard setup charges?
Setup charges vary by product. Please refer to individual product detail pages.
What payment options are available?
You can use any major credit card (Visa, MasterCard, Discover or American Express).
Why is sales tax added to my order?
In accordance with state and local tax laws, we may be required to charge sales tax on your order. If you are currently on file with Staples as a tax exempt customer, you do not need to provide proof of your tax exempt status prior to placing your order. If you have questions about your tax exempt status, please contact Staples customer service at (877) 826-7755. If you are a tax exempt organization and do not have a Staples tax exempt customer number, please contact Staples Customer Service at (877) 826-7755 for more information before ordering.
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Art and Decoration
What is the art charge?
There is a ONE TIME $25.00 art charge to create your artwork in a vector usable format. Your one-time art charge allows you to:
- Store this artwork in our secure, online logo locker for use on future products
- Use this artwork on any other product or re-order
All without paying additional art charges.
You will, however, incur additional charges if you want to change your art in any way. Changing the background color of your artwork or the number of colors used in your image constitutes a completely new piece of art, and you will therefore be charged $25.00 to use this altered artwork.
Additionally, multiple logo designs, even if they are used in one collage, will be treated as individual images and will each require a $25.00 art charge.
Will I be charged for simply uploading my artwork?
No. Once you have created an account, you may upload images to your logo locker at no cost. You will only be charged the $25.00 art fee once you have placed an order using that image.
What type of file formats can I submit for use?
Our experienced art department can work with any kind of art: emailed art, downloaded art, or even a mailed hard copy of your art. When you send us your art, a member of our art team will personally handle your project to ensure it turns out exactly how you envisioned it.
To make the decoration process as fast and efficient as possible, we prefer artwork to be submitted in vector format:
- Adobe Illustrator (8.0 – CS3) .EPS or .AI files
However, our highly experienced art team uses the latest software and technology to work with just about any file type:
- Adobe PhotoShop (300 dpi or higher) .PSD files
- High resolution (300 dpi or higher) .JPG, .TIFF or .PNG files
Are there any file types you prefer that I don't submit?
We want to ensure that your logo or artwork is represented in the best possible way. Therefore, the following file types will require more attention and may slow the process of your order:
- Files set up for Web presentation, such as low resolution JPEG, GIF, PNG etc. These graphics are made to load quickly, resulting in a lower quality image.
- Any artwork imported into a word processing program such as Microsoft Word, WordPerfect, PowerPoint, Publisher, etc.
Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
Yes. Small text, fine detail, and color gradients can be difficult to reproduce with embroidery. Additionally, the type of fabric the logo is applied to affects the level of detail that can be reproduced. In general, screen printing produces a more accurate replica of your logo or artwork.
Can I use a specific font in my artwork?
Yes. Our art professionals have access to more than 10,000 fonts to provide you with the perfect font choice. If a specific font is used in your artwork, please e-mail the font file (in a true type font, for example, not just the name) to a Staples Promotional Products sales representative for assistance. If you are submitting an .EPS or .AI file, please make sure all fonts are outlined/converted to vector format in your artwork file.
Can I use my own PMS color?
Yes, we provide PMS color-matching unless otherwise stated. If PMS color-matching is not possible on an item, the closest available color will be selected. One of our graphic design experts can help you select imprint colors for the best presentation of your artwork. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Some additional charges may be incurred for a PMS match. Your Customer Service Representative will advise of this upon order confirmation. Please call 1-800-369-4669 or email sales@StaplesPromotionalProducts.com for details.
How long will my artwork stay in my logo locker?
Your digital artwork will be kept on file for at least 1 year. As long as your account stays active, your artwork will be stored indefinitely. And remember, when you use an existing logo on a new product or reorder, you will not be charged additional art fees.
Why does my uploaded artwork in my logo locker look grainy? Will the finished artwork on the product come out like that?
Images in your logo locker are shown at a low quality resolution for easier viewing and faster screen display. When we reproduce your art on your requested product, the vector image is used.
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Orders and Returns
Can I add, cancel or delete items on my order if I change my mind?
Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. You will need to place a new order for additional items. Call us toll free at 1-800-369-4669 or email us at sbdsales@staplespromotionalproducts.com for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.
Can I get a sample of the product?
Yes, we can send you a sample of the actual item you are looking to purchase on our website. Most items are available with either random logos or blank.
For your convenience, samples will be billed at the lowest quoted price on StaplesPromotionalProducts.com and will ship ground to your location with applicable shipping and handling charges. Please note that samples may take 10 business days or more to arrive.
For more information, to check for sample availability of your chosen product, or to order a sample, please call us toll free at 1-800-369-4669 or email us at sbdsales@staplespromotionalproducts.com and we’ll review your specific sample needs.
Can I receive a pre-production sample for approval prior to my order being placed into production?
Yes. To receive a pre-production sample, you must place your order by phone and request a sample at that time. Call us toll free at 1-800-369-4669 or email us at sbdsales@staplespromotionalproducts.com for additional charges. Delivery time on your order would begin based on when the pre-production sample is approved.
Am I limited to the items shown in the catalog or can I customize my order?
Our special order options are endless. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to over 4,000 industry vendors and more than 700,000 products. Please call us toll free at 1-800-369-4669 or email us at sbdsales@staplespromotionalproducts.com to begin the custom order process.
What if I want a larger quantity than those listed on the site?
Please call 1-800-369-4669 or e-mail sbdsales@staplespromotionalproducts.com for larger quantity quotes.
How do I get in touch with someone if I have a problem with my order?
You can email us at sbdsales@staplespromotionalproducts.com or call us toll free at 1-800-369-4669, Monday through Friday from 9 a.m. to 7 p.m. Eastern time.
What if I receive more or less than I ordered?
We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity.
What if I'm not sure about the product color?
Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. The colors are to be used only as a guide; please contact us at 1-800-369-4669 or email us at sbdsales@staplespromotionalproducts.com if you have specific color requirements.
What sizes should I order?
- Unisex sizes (S,M,L,XL,2X,3X) generally fit adults up to 6'1".
- Garments available in Tall sizes (LT-3XLT) are noted on the individual product detail pages. Tall sizes add 1-1/2" to sleeve length and 2" to the body length.
- Many products or brands can fit differently. If you would like more information on a specific garment's fit, call us toll free at 1-800-369-4669 or email us at sbdsales@staplespromotionalproducts.com.
Product Sizing Information:
| UNISEX STYLES |
XS |
S |
M |
L |
XL |
2X |
3X |
| Men's Shirt/Jacket |
30
32 |
34
36 |
38
40 |
42
44 |
46
48 |
50
52 |
54
56 |
| Ladies' Shirt/Jacket |
4 |
6
8 |
10
12 |
14
16 |
18
20 |
22 |
-- |
| LADIES' ONLY STYLES |
S |
M |
L |
XL |
2X |
| Ladies' Shirt |
4
6 |
8
10 |
12
14 |
16
18 |
20
22 |
| YOUTH STYLES |
XS |
S |
M |
L |
XL |
| Shirt |
2
4 |
6
8 |
10
12 |
14
16 |
18
20 |
CAPS
Adult Caps One Size is adjustable to fit 6-7/8" - 7-5/8"
What is your return policy?
Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us at 1-800-369-4669 or email us at sbdsales@staplespromotionalproducts.com within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.
All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.
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Website
Is my credit card and account information secure?
Absolutely. Staples Promotional Products is a Payment Card Industry (PCI) compliant merchant. PCI compliance is a set of security standards created by the major credit card companies to protect their customers from identity theft and security breaches. Under the PCI Data Security Standards, we can assure you that your credit card data, account information and transaction information are safe from hackers or any malicious system intrusion.
What if I'm having trouble with your website or I find an error?
We strive to make the online shopping process as easy and accurate as possible. If you have a comment about our site, please contact us so we can make your shopping experience better.
Can I order a print catalog?
Yes. Simply fill out the catalog request form here.
When is the best time to use promotional products?
Holidays, national events, appreciation weeks and other special occasions are often great opportunities to promote
your company or organization using promotional products and giveaways. View our Promotional Calendar for a listing of observances, holidays and events perfect for promoting your brand.
How can I contact Staples Promotional Products directly?
You can email us at sbdsales@staplespromotionalproducts.com or call toll free at 1-800-369-4669.
How can I find out about special offers?
To receive exclusive information about special offers and deals, email sbdsales@staplespromotionalproducts.com to be added to our special offer list.
Terms and Conditions of Sale
All orders are subject to written acceptance. Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancelation notification. Please note: www.StaplesPromotionalProducts.com cannot accept order shipping to international addresses. If you wish to ship to an international location, please call 1-800-369-4669.
Artwork Policy
Staples Promotional Products uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. Staples Promotional Products assumes no responsibility for determining the proper ownership or proper use of the Artwork. Any customer of Staples Promotional Products represents and warrants to Staples Promotional Products that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectually property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. Staples Promotional Products assumes no responsibility for determining who does or does not have such authority.
By submitting Artwork to Staples Promotional Products for use on a product, customers shall defend and hold harmless Staples Promotional Products for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve Staples Promotional Products, its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of the product or service.
Staples Promotional Products reserves the right to refuse to provide product or service when it is determined that the Artwork does not meet Staples Promotional Products standards.
Site notes
The artwork, designs and trademarks shown on products on this site are examples of the type and quality of product identification available. They are not intended to represent endorsement by - or production for - the owners of the artwork, designs or trademarks. The illustrations are not meant to be advertisements. Items as pictured with identifications are not for sale to anyone other than the parties expressly authorized by the owners of the trademarks and logo designs. All prices and product details are subject to change without notice.
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