If your question is not listed, that doesn't mean we don't have an answer for you. Call 1-800-369-4669 or email sales@StaplesPromotionalProducts.com and we'll do our best to find the answer.
Shipping and Delivery
What are normal production and delivery times?
All delivery times are after art/logo approval. Normal delivery on all stock apparel items is 2-4 weeks after art approval. Delivery schedules are based on manufacturer's requirements, so please refer to individual product detail pages. All shipments are via UPS ground unless otherwise specified. However you may choose another shipping option during the checkout process.
What happens if a product is backordered?
We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.
How can I get my order faster?
You may choose faster shipping during the checkout process. Or, call us toll free at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com and we will do everything possible to meet your deadlines. Rush charge and expedited air freight will be applied to your final cost.
Can I have my order shipped to multiple addresses?
Yes, simply email sales@StaplesPromotionalProducts.com or call 1-800-369-4669 when placing your order to specify multiple shipping addresses.
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Pricing and Payment
What are the standard minimum order quantities?
Apparel: For embroidered apparel, the standard minimum order quantity is 6 per style. You must use the same logo and logo colors on a single style to qualify for minimum pricing. Some styles may have higher minimums. Please refer to individual product detail pages.
For screen printed apparel, the minimum order quantity is 12 per color/style. You must use the same logo and logo colors on a single style to qualify for minimum pricing.
Headwear: You must use the same logo, logo colors and decoration method on a single style to qualify for minimum pricing. Once you have met the minimum, you must order headwear in consecutive increments of 12. All caps should be the same style, color, and logo as the initial cap you ordered. You may not combine headwear styles, colors and identification options to meet minimum or consecutive increment requirements.
Gift items: Minimum order quantities for gift items vary by product. Please refer to individual product detail pages.
What are the standard setup charges?
Setup charges vary by product. Please refer to individual product detail pages.
What payment options are available?
You can use any major credit card (Visa, MasterCard, Discover or American Express).
Why is sales tax added to my order?
In accordance with state and local tax laws, we may be required to charge sales tax on your order. If you are currently on file with Staples as a tax exempt customer, you do not need to provide proof of your tax exempt status prior to placing your order. If you have questions about your tax exempt status, please contact Staples customer service at (877) 826-7755. If you are a tax exempt organization and do not have a Staples tax exempt customer number, please contact Staples Customer Service at (877) 826-7755 for more information before ordering.
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Art and Decoration
How do I need to send my artwork? Is there a preferred format?
Complete instructions are available on the Artwork page. Artwork must be sent electronically. To provide your artwork in another format, please contact Staples Promotional Products at 1-800-369-4669 or email sales@StaplesPromotionalProducts.com.
How long is my artwork stored?
Your artwork will be stored for one year after its last use.
I want to change/remove artwork. Can I do that?
Yes. To manage your artwork, log in and access your logo library from the my account page.
Can I get a proof of my artwork?
Yes, we offer JPG or TIFF files for your approval upon request. If you would like a copy sent to you via e-mail or fax, please call us at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com.
Can I get my PMS color matched?
Yes, we provide PMS color-matching unless otherwise stated. If PMS color-matching is not possible on an item, the closest available color will be selected. One of our graphic design experts can help you select imprint colors for the best presentation of your artwork. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Some additional charges may be incurred for a PMS match. Your Customer Service Representative will advise of this upon order confirmation. Please call 1-800-369-4669 or email sales@StaplesPromotionalProducts.com for details.
What are my options for product identification?
Gift items: Imprint colors, art requirements, and charges vary by product, so please refer to individual product detail pages for more information.
Other identification methods: The most common decoration method for each product has been pre-selected for your convenience on our website. Other decoration methods may be available. For more information on setup costs on screen print, embossing, thermofuse, and other identification methods, please call us toll free at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com.
Embroidery: We must create production artwork and an embroideried design on all apparel and headwear embroidery orders. A set-up charge of $50.00 will be assessed for the initial creation of the embroidered design. Embroidery setup charges cannot be refunded or rebated. All embroidery tapes and setups are the property of Staples Promotional Products and cannot be transferred to another party.
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Orders and Returns
Can I add, cancel or delete items on my order if I change my mind?
Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. You will need to place a new order for additional items. Call us toll free at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.
Can I receive a pre-production sample for approval prior to my order being placed into production?
Yes. To receive a pre-production sample, you must place your order by phone and request a sample at that time. Call us toll free at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com for additional charges. Delivery time on your order would begin based on when the pre-production sample is approved.
Am I limited to the items shown in the catalog or can I customize my order?
Our special order options are endless. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to over 4,000 industry vendors and more than 700,000 products. Please call us toll free at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com to begin the custom order process.
What if I want a larger quantity than those listed on the site?
Please call 1-800-369-4669 or e-mail sales@StaplesPromotionalProducts.com for larger quantity quotes.
How do I get in touch with someone if I have a problem with my order?
You can email us at sales@StaplesPromotionalProducts.com or call us toll free at 1-800-369-4669, Monday through Friday from 9 a.m. to 7 p.m. Eastern time.
What if I receive more or less than I ordered?
We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity.
What if I'm not sure about the product color?
Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. The colors are to be used only as a guide; please contact us at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com if you have specific color requirements.
What sizes should I order?
- Unisex sizes (S,M,L,XL,2X,3X) generally fit adults up to 6'1".
- Garments available in Tall sizes (LT-3XLT) are noted on the individual product detail pages. Tall sizes add 1-1/2" to sleeve length and 2" to the body length.
- Many products or brands can fit differently. If you would like more information on a specific garment's fit, call us toll free at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com.
Product Sizing Information:
| UNISEX STYLES |
XS |
S |
M |
L |
XL |
2X |
3X |
| Men's Shirt/Jacket |
30
32 |
34
36 |
38
40 |
42
44 |
46
48 |
50
52 |
54
56 |
| Ladies' Shirt/Jacket |
4 |
6
8 |
10
12 |
14
16 |
18
20 |
22 |
-- |
| LADIES' ONLY STYLES |
S |
M |
L |
XL |
2X |
| Ladies' Shirt |
4
6 |
8
10 |
12
14 |
16
18 |
20
22 |
| YOUTH STYLES |
XS |
S |
M |
L |
XL |
| Shirt |
2
4 |
6
8 |
10
12 |
14
16 |
18
20 |
CAPS
Adult Caps One Size is adjustable to fit 6-7/8" - 7-5/8"
What is your return policy?
Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us at 1-800-369-4669 or email us at sales@StaplesPromotionalProducts.com within 30 days of the invoice date. If we determine there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.
All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.
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Website
Is my credit card and account information secure?
Absolutely. Staples Promotional Products is a Payment Card Industry (PCI) compliant merchant. PCI compliance is a set of security standards created by the major credit card companies to protect their customers from identity theft and security breaches. Under the PCI Data Security Standards, we can assure you that your credit card data, account information and transaction information are safe from hackers or any malicious system intrusion.
What if I'm having trouble with your website or I find an error?
We strive to make the online shopping process as easy and accurate as possible. If you have a comment about our site, please contact us so we can make your shopping experience better.
Can I order a print catalog?
Yes. Simply fill out the catalog request form here.
How can I contact Staples Promotional Products directly?
You can email us at sales@StaplesPromotionalProducts.com or call toll free at 1-800-369-4669.
How can I find out about special offers?
To receive exclusive information about special offers and deals, email sales@StaplesPromotionalProducts.com to be added to our special offer list.
Terms and Conditions of Sale
All orders are subject to written acceptance. Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancelation notification. Please note: www.StaplesPromotionalProducts.com cannot accept order shipping to international addresses. If you wish to ship to an international location, please call 1-800-369-4669.
Artwork Policy
Staples Promotional Products uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. Staples Promotional Products assumes no responsibility for determining the proper ownership or proper use of the Artwork. Any customer of Staples Promotional Products represents and warrants to Staples Promotional Products that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectually property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. Staples Promotional Products assumes no responsibility for determining who does or does not have such authority.
By submitting Artwork to Staples Promotional Products for use on a product, customers shall defend and hold harmless Staples Promotional Products for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve Staples Promotional Products, its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of the product or service.
Staples Promotional Products reserves the right to refuse to provide product or service when it is determined that the Artwork does not meet Staples Promotional Products standards.
Site notes
The artwork, designs and trademarks shown on products on this site are examples of the type and quality of product identification available. They are not intended to represent endorsement by - or production for - the owners of the artwork, designs or trademarks. The illustrations are not meant to be advertisements. Items as pictured with identifications are not for sale to anyone other than the parties expressly authorized by the owners of the trademarks and logo designs. All prices and product details are subject to change without notice.
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