If your question is not listed, that doesn't mean we don't have an answer for you. Call 1-800-369-4669 or email and we'll do our best to find the answer.
- Which items does Staples Promotional Products price match?
The item must be identical, including model number, components and U.S. warranty. The item must be in stock and available for purchase at that price from an authorized U.S. promotional products distributor, whose authorization we reserve the right to verify.
- Which items and services aren't available for price match?
We don't price match items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance, closeout or liquidation sales). We don't price match taxes and typographical errors.
- Are delivery charges included in the price match?
No, we will only match product pricing.
- Are quantities limited on price–matched products?
We may limit the quantities of price–matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.
This policy is subject to change without notice. Effective as of October 1, 2011.
Shipping and Delivery
- What are normal production and delivery times?
All delivery times are after art/logo approval. Normal delivery on all stock apparel items is 2-4 weeks after art approval. Delivery schedules are based on manufacturer's requirements, so please refer to individual product detail pages. All shipments are via UPS ground unless otherwise specified. However, you may choose another shipping option during the checkout process.
View a sample production timeline
- What happens if a product is backordered?
We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.
- How can I get my order faster?
You may choose faster shipping during the checkout process. Or, call us toll free at 1-800-369-4669 or email us at sales@staplespromotionalproducts.com and we will do everything possible to meet your deadlines. Rush charge and expedited air freight will be applied to your final cost.
- Can I have my order shipped to multiple addresses?
Yes, simply email sales@staplespromotionalproducts.com or call 1-800-369-4669 when placing your order to specify multiple shipping addresses.
Pricing and Payment
- What are the standard minimum order quantities?
Embroidered apparel: pricing is based on item quantity and number of stitches in your graphic per location. You must use the same embroidery and thread colors on a single style/color to qualify for quantity pricing.
Screenprinted apparel: pricing is based on item quantity and number of colors in your graphic per location. Minimum quantity for screenprint decoration is 12 per style/color. You must use the same design and print colors on a single style/color to qualify for quantity pricing.
Headwear: Headwear must be ordered in consecutive increments of 12.
Gift items: Minimum order quantities for gift items vary by product. Please refer to individual product detail pages.
- What charges/requirements are associated with my order?
For all apparel embroidery:
Digitizing charges: $10.00 per 1,000 stitches
Packaging: Pricing includes individual fold and poly-bag
Lettering: Must be 1/4" or greater in height to be legible
Colors: Up to 9 colors per location
For all screenprint:
Screen charge starts at $12.50 per color. No screen charge on orders of 500 pieces or more. No charge on reorders on orders larger than 72 pieces.
Packaging: Fold and poly-bag: Call customer service for fold and poly-bag. Additional $0.35 charge per garment will be applied to order.
Colors: Up to 7 colors per location
Setup charges vary by product. Please refer to individual product detail pages.
Special Requirements: Some garments may require additional handling charges due to decoration method or placement and garment construction. Special decoration treatments available, call for details.
- What payment options are available?
You can use any major credit card (Visa, MasterCard, Discover or American Express).
- Why is sales tax added to my order?
All domestic applicable state and local sales tax will be added to your invoice. If you are currently on file as a tax exempt customer you do not need to provide proof of your tax exempt status prior to placing your order. If you have questions about your tax exempt status or if you are a tax exempt organization and do not have a tax exempt customer number, please contact Staples customer service at (877) 826-7755.
Art and Decoration
- What is the art charge?
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If you order your product on our website, we will waive the $25.00 art charge to prepare your submitted vector file as production-ready art.
- Will I be charged for simply uploading my artwork?
No. Once you have created an account, you may upload images to your logo locker at no cost.
- What type of file formats can I submit for use?
To make the decoration process as fast and efficient as possible, we prefer artwork to be submitted in a usable vector format. In fact, we won't charge you an artwork fee if you provide one of the following usable vector formats:
Adobe Illustrator (8.0-CS4) files in an AI or EPS format with all fonts converted to outlines. We can also accept vector PDFs.
Note: Changing the file name to an .eps extension does not change the file type.
Don't have a vector file? Don't worry. Using the latest software and technology, our highly experienced art team can convert other file types into a usable vector format. The following file types may be accepted:
- Adobe Photoshop files in .eps or .tif format at 300dpi resolution and at actual print size or larger than intended final imprint. Be sure to also send us any font files, saved as .ttf, or list the fonts if you do not have them.
- High resolution (at least 300 dpi) .jpg, .tiff or .png files
Please note the 5MB file size maximum for uploading graphics.
- Are there any file types you prefer that I don't submit?
We want to ensure that your logo or artwork is represented in the best possible way. Therefore, the following file types will require more attention and may slow the process of your order:
- Low resolution .jpg, .gif or Bitmap images. This includes images dragged off of a website, which are made to load quickly and have a lower image quality. For more information on bitmap images please read “What is the difference between vector and raster files?”
- QuarkXpress, Pagemaker, CorelDraw, Publisher or Freehand files or any artwork imported into a word processing program such as Microsoft Word, WordPerfect, PowerPoint, Publisher, etc.
- Photos. They cannot be clearly reproduced and are therefore not considered to be imprintable artwork.
Still not sure if you have the right kind of artwork file? Contact us. We can help you.
- What is the difference between vector and raster files?
Raster images are better known as bitmap images. Bitmap images use a grid of individual pixels, each of which can be a different color or shade.
The following file types are always raster-based:
.jpg .gif .png .tif .bmp
Vector images use x and y coordinates to create shapes with points and lines, making it possible to zoom way in or scale way up without sacrificing image quality.
The following file types are often, but not always, vector-based:
.ai .cdr .eps .pdf .ps .wmf
Sometimes these file types are raster or a combination of vector and raster.
Note: Changing the file name to an .eps extension does not change the file type.
- What are the imprint (decoration) options?
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Ink is pressed through a fine mesh screen and onto the surface of a product. |
This decoration method leaves a depression of the image on the material's surface. |
A raised or relief pattern is created on the material. |
Rapid-paced computer-controlled sewing machines stitch designs into fabric. |
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Using controlled heat, pressure, and precision timing, colored or metallic foil resins are applied to decorate surfaces of varied shapes and materials. |
Lasers leave an engraving or mark on an item. A computer system drives the movements of the laser head. |
This dry decorating method uses controlled heat, dwell and pressure thermally bonds the graphic onto the material's surface. |
A flexible silicone rubber transfer pad picks up a film of ink from a photo-etched printing plate and transfers it to a three-dimensional part surface. |
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Digitizing is the process of programming an embroidery machine to stitch an image exactly. |
Spot color printing is done by combining selected spot colors to create other colors. This process requires color separations prepared by graphic artists who are experts in this type of method. |
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- Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
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Yes. Small text, fine detail, and color gradients can be difficult to reproduce with embroidery. Additionally, the type of fabric the logo is applied to affects the level of detail that can be reproduced. In general, screen printing produces a more accurate replica of your logo or artwork.
- Can I use a specific font in my artwork?
Yes. Our art professionals have access to more than 10,000 fonts to provide you with the perfect font choice. If a specific font is used in your artwork, please e-mail the font file (in a true type font, for example, not just the name) to a Staples Promotional Products sales representative for assistance. If you are submitting an .EPS or .AI file, please make sure all fonts are outlined/converted to vector format in your artwork file.
- Can I use my own PMS color?
Yes, we provide PMS color-matching unless otherwise stated. If PMS color-matching is not possible on an item, the closest available color will be selected. One of our graphic design experts can help you select imprint colors for the best presentation of your artwork. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Some additional charges may be incurred for a PMS match. Your Customer Service Representative will advise of this upon order confirmation. Please call 1-800-369-4669 or email sales@StaplesPromotionalProducts.com for details.
- How long will my artwork stay in my logo locker?
Your digital artwork will be kept on file for at least 1 year. As long as your account stays active, your artwork will be stored indefinitely. And remember, when you use an existing logo on a new product or reorder, you will not be charged additional art fees.
- Why does my uploaded artwork in my logo locker look grainy? Will the finished artwork on the product come out like that?
Images in your logo locker are shown at a low quality resolution for easier viewing and faster screen display. When we reproduce your art on your requested product, the vector image is used.
Orders and Returns
- Can I add, cancel or delete items on my order if I change my mind?
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Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. You will need to place a new order for additional items. Call us toll free at 1-800-369-4669 or email us at sales@staplespromotionalproducts.com for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.
- Can I get a sample of the product?
Yes, we can send you a sample of the actual item you are looking to purchase on our website. Most items are available with either random logos or blank.
For your convenience, samples will be billed at the lowest quoted price on StaplesPromotionalProducts.com and will ship ground to your location with applicable shipping charges and a handling charge of $2.50 per item for all products that are less than $5.00. Please note that samples may take 10 business days or more to arrive.
For more information, to check for sample availability of your chosen product, or to order a sample, please call us toll free at 1-800-369-4669 or email us at sales@staplespromotionalproducts.com and we'll review your specific sample needs.
- Can I receive a pre-production sample for approval prior to my order being placed into production?
Yes. To receive a pre-production sample, you must place your order by phone and request a sample at that time. Call us toll free at 1-800-369-4669 or email us at sales@staplespromotionalproducts.com for additional charges. Delivery time on your order would begin based on when the pre-production sample is approved.
- Am I limited to the items shown in the catalog or can I customize my order?
Our special order options are endless. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to over 4,000 industry vendors and more than 700,000 products. Please call us toll free at 1-800-369-4669 or email us at sales@staplespromotionalproducts.com to begin the custom order process.
- What if I want a larger quantity than those listed on the site?
Please call 1-800-369-4669 or e-mail sales@staplespromotionalproducts.com for larger quantity quotes.
- How do I get in touch with someone if I have a problem with my order?
You can email us at sales@staplespromotionalproducts.com or call us toll free at 1-800-369-4669, Monday through Friday from 9 a.m. to 7 p.m. Eastern time.
- What if I receive more or less than I ordered?
We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity.
- What if I'm not sure about the product color?
Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. The colors are to be used only as a guide; please contact us at 1-800-369-4669 or email us at sales@staplespromotionalproducts.com if you have specific color requirements.
- What sizes should I order?
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- Unisex sizes (S,M,L,XL,2X,3X) generally fit adults up to 6'1".
- Garments available in Tall sizes (LT-3XLT) are noted on the individual product detail pages. Tall sizes add 1-1/2" to sleeve length and 2" to the body length.
- Many products or brands can fit differently. If you would like more information on a specific garment's fit, call us toll free at 1-800-369-4669 or email us at sales@staplespromotionalproducts.com
Product Sizing Information:
| UNISEX STYLES |
XS |
S |
M |
L |
XL |
2X |
3X |
| Men's Shirt/Jacket |
30
32 |
34
36 |
38
40 |
42
44 |
46
48 |
50
52 |
54
56 |
| Ladies' Shirt/Jacket |
4 |
6
8 |
10
12 |
14
16 |
18
20 |
22 |
-- |
| LADIES' ONLY STYLES |
S |
M |
L |
XL |
2X |
| Ladies' Shirt |
4
6 |
8
10 |
12
14 |
16
18 |
20
22 |
| YOUTH STYLES |
XS |
S |
M |
L |
XL |
| Shirt |
2
4 |
6
8 |
10
12 |
14
16 |
18
20 |
CAPS
Adult Caps One Size is adjustable to fit 6-7/8" - 7-5/8"
- What is your return policy?
Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us at 1-800-369-4669 or email us at sales@staplespromotionalproducts.com within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.
All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.
Website/General
- Is my credit card and account information secure?
Absolutely. Staples Promotional Products is a Payment Card Industry (PCI) compliant merchant. PCI compliance is a set of security standards created by the major credit card companies to protect their customers from identity theft and security breaches. Under the PCI Data Security Standards, we can assure you that your credit card data, account information and transaction information are safe from hackers or any malicious system intrusion.
- What if I'm having trouble with your website or I find an error?
We strive to make the online shopping process as easy and accurate as possible. If you have a comment about our site, please contact us so we can make your shopping experience better.
- Can I order a print catalog?
Yes. Simply fill out the catalog request form here.
- When is the best time to use promotional products?
Holidays, national events, appreciation weeks and other special occasions are often great opportunities to promote your company or organization using promotional products and giveaways. View our Promotional Calendar for a listing of observances, holidays and events perfect for promoting your brand.
- How can I contact Staples Promotional Products directly?
You can email us at sales@staplespromotionalproducts.com or call toll free at 1-800-369-4669
- How can I find out about special offers?
To receive exclusive information about special offers and deals, email sales@staplespromotionalproducts.com to be added to our special offer list.
- Terms and Conditions of Sale
All orders are subject to written acceptance. Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancelation notification. Please note: www.StaplesPromotionalProducts.com cannot accept order shipping to international addresses. If you wish to ship to an international location, please call 1-800-369-4669.
- Artwork Policy
Staples Promotional Products uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. Staples Promotional Products assumes no responsibility for determining the proper ownership or proper use of the Artwork. Any customer of Staples Promotional Products represents and warrants to Staples Promotional Products that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectually property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. Staples Promotional Products assumes no responsibility for determining who does or does not have such authority.
By submitting Artwork to Staples Promotional Products for use on a product, customers shall defend and hold harmless Staples Promotional Products for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve Staples Promotional Products, its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of the product or service.
Staples Promotional Products reserves the right to refuse to provide product or service when it is determined that the Artwork does not meet Staples Promotional Products standards.
- Site notes
The artwork, designs and trademarks shown on products on this site are examples of the type and quality of product identification available. They are not intended to represent endorsement by - or production for - the owners of the artwork, designs or trademarks. The illustrations are not meant to be advertisements. Items as pictured with identifications are not for sale to anyone other than the parties expressly authorized by the owners of the trademarks and logo designs. All prices and product details are subject to change without notice.